Privacy Policy

Contact Details: When you reach out for a consultation or send us an inquiry, we'll collect your name, email, phone number, and whatever project details you share. Pretty standard stuff.

Project Information: If you become a client, we'll need more detailed info - property addresses, site measurements, design preferences, budget ranges, timeline expectations. All the practical stuff we need to actually design something you'll love.

Technical Data: Our website collects basic analytics - IP addresses, browser types, pages you visit, how long you hang around. Helps us figure out what's working and what isn't on the site.

Communication Records: We keep records of our conversations - emails, meeting notes, phone call summaries. It's how we make sure we're all on the same page throughout a project.

Here's the deal - we use your info to actually do our jobs and serve you better:

• Project Delivery: Designing your space, coordinating with contractors, managing timelines, getting permits sorted out
• Communication: Keeping you updated on project progress, answering questions, scheduling site visits
• Professional Services: LEED certification processes, heritage restoration documentation, sustainability consultations
• Business Operations: Invoicing, contract management, maintaining project archives
• Website Improvements: Understanding how people use our site so we can make it less annoying and more helpful
• Legal Compliance: Meeting our professional obligations under Canadian and BC architectural standards

We won't use your personal details for anything you haven't agreed to. No weird marketing schemes or selling your data to random third parties.

We take security seriously because, honestly, it's just the right thing to do. Our measures include:

• Encrypted data transmission and storage
• Secure servers with regular backups
• Limited access - only team members who need specific info can see it
• Regular security audits and software updates
• Password-protected client portals for project documents

That said, no system is 100% foolproof. We do our absolute best, but can't guarantee complete security. If there's ever a breach, we'll let you know right away and work to fix it.

We don't sell your data, period. But sometimes we need to share info with others to get your project done:

• Project Partners: Structural engineers, contractors, sustainability consultants - people who need specific details to do their part
• Legal Requirements: Government agencies, municipal planning departments, building permit offices
• Service Providers: Our hosting company, email service, accounting software - basically the tools that keep our business running
• Professional Advisors: Lawyers, insurance providers, accountants when necessary

Everyone we share with is bound by confidentiality agreements and professional standards. They can't use your info for their own purposes.

Yeah, we use cookies - those little data files that websites store on your device. Nothing creepy, just practical stuff:

• Essential Cookies: Keep the site functioning properly - things like remembering you're logged into our client portal
• Analytics Cookies: Help us understand which pages people actually read and which ones nobody cares about
• Preference Cookies: Remember your settings so you don't have to keep adjusting them

You can disable cookies in your browser settings if you want, though some parts of the site might not work as smoothly. Most browsers let you control cookies pretty easily these days.

We keep your information for as long as we need it, which varies depending on what it is:

• Active Projects: Everything stays on file throughout the project and for at least 7 years after completion - that's the professional standard in our field
• Inquiry Data: If you reached out but didn't become a client, we'll keep your contact info for about 2 years in case you change your mind
• Financial Records: Tax law requires us to keep these for 7 years
• Portfolio Images: If we photographed a completed project, we keep those indefinitely (with your permission, of course)

After these periods, we securely delete or anonymize your data unless there's a legal reason to keep it longer.

Under Canadian privacy law (specifically PIPEDA), you've got several rights when it comes to your personal info:

• Access: You can ask to see what personal data we have about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can request we delete your data (though we might need to keep some for legal reasons)
• Object: You can tell us to stop using your data for certain purposes
• Portability: You can get a copy of your data in a format that's easy to transfer elsewhere
• Withdraw Consent: If you gave us permission for something, you can take it back

To exercise any of these rights, just email us at info@crystalvalor.info or give us a call at (604) 555-0847. We'll respond within 30 days.

Our website might link to other sites - maybe a supplier's catalog, a building product manufacturer, or a sustainability certification body. Once you click those links, you're on their turf and subject to their privacy policies.

We try to link to reputable organizations, but we can't control what they do with your data. Always check their privacy policies if you're concerned.

We'll update this policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know via email or a notice on our website.

The "Last updated" date at the top shows when we last revised this policy. It's worth checking back occasionally, though we promise not to make changes that would surprise you or go against what you originally agreed to.

If you've got questions about this privacy policy or how we're handling your data, we want to hear from you. Seriously - don't hesitate to reach out:

If you're not satisfied with how we've addressed your concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather work it out directly with you first.